Office of Consumer and Business Affairs
PO Box 1719
Adelaide 5001

28 April 1999

Dear Sirs,

Please find enclosed a request for assistance form regarding an air conditioning system which was sold to me last year. As you will see from the copious accompanying text, I have left no stone unturned in attempting an equitable solution with the supplier, who I consider committed gross representation in selling this unit, which is generally considered of inferior quality. The unit ices up on a regular basis, which can cause severe damage to the compressor. We have already had one compressor fail--resulting in nearly 6 weeks of down time--and the next failure is inevitable unless the cause of the icing is found and rectified. Today I spoke to Barry Machin of Airtech, and he admits that there is nothing that they can do to fix the icing. I asked him to replace the unit with one which fulfils the terms of the quote, but he sees no reason to do so: ``We sold you a perfectly good unit''.

From the beginning, Airtech has shown mediocre service performance, giving the lie to their claim in their quote ``You can rest assured that we will provide you with the highest level of service. Our after sales service is something our company prides itself on and our staff is the best available''. I have only ever twice had a reply to my letters, and only twice a call back when I requested one. You will find a blow-by-blow detail in the accompanying material.

I see little hope for any mediation, but I would be grateful if there's anything you can do.


Greg Lehey